Ordering on-line is easy, quick and safe (see secure ordering for further details).
Simply make your choice using the 'add to cart' option which you'll find below each item, this will bring up a secure on-line order form.
All online transactions made on the website are protected by the industry standard SSL (Secure Socket Layer) system.
This encrypts your personal details ensuring completely safe transfer over the Internet. Effectively, this system
prevents your details from being accessed or read by other sources.
We do not disclose your details to any third party.
We use Sage Pay as our Payment Service Provider (PSP). They act as a secure link between us and your bank and obtain payment authorisation for us.
Delivery is completeley FREE to England, Scotland and Wales.
We offer the following as an alternative;
First Class - (recorded delivery)
First Class - (special delivery) - (Before 1.00pm)
First Class - (special delivery) - (Before 9.00am)
UPS - (guaranteed next day before 4.00pm)
Please note that UPS 'next day' is only available Monday - Friday, having NO Delivery or Collection on a Saturday.
International Delivery - All other destinations are GBP 5.99
We will always endeavour to despatch your order the same day, providing we receive your order by 4pm and our security checks are satisfactory. Any orders received after 4pm will be despatched the following day. Orders sent by this route typically take 1 to 5 working days to arrive.
We cannot guarantee the performance of our couriers, we use Royal Mail where problems are very rare.
Please contact our sales team if you have any special requirments.
We delivery to the following Destinations
To change your delivery location choose 'change' from within
the checkout page. All orders are sent First Class with the option to take out Recorded or Special delivery.
Non stock items may take longer and you will be notified by email.
We hope you are pleased with your purchase, however if you wish to return part or all of your order please complete the online returns form www.acotis.co.uk/returns, and include it in your returned parcel. You should return your items within 14 days of receipt. Items should be returned in a re-saleable condition.
Applies to UK mainland orders only.
Our Full returns policy is available in the Terms and Conditions on the website.
Please note that it can take up to 2 weeks after dropping off your return at the post office for your refund to be processed. However, in many cases you will receive a refund more quickly. This 2 weeks period includes the transit time for us to receive your return at our warehouse, the time to inspect and process your return once we receive it, and the time it takes your bank to process the refund.
Due to hygiene reasons, earrings can only be exchanged or refunded if they are found to be faulty.
Returned items must be unworn, complete with all tags and labels, and in their original and resalable condition.
The purchaser is responsible for all costs associated with the return of products.
All returns should be sent by registered or certified mail and accepts no responsibility for loss or damage occurring in transit.
Acotis recommends Recorded or Special Delivery as a signature is required.
If a product is not defective or damaged and is not returned to us within 14 days and in the original unopened packaging, it may be returned to you at your cost. For all other items you will receive a Credit Note to use on this website.
Please note that when an item is being exchanged that no packaging will be sent with this item.
Because we specialise in our field we can
source goods in volume, giving you some of the most competitively
priced products of it's type in the UK. All our prices
include VAT.
If your parcel is lost or stolen, in this unusual
situation if your item has been sent by Recorded or Special delivery
we will fully refund your money after a period of 15 days from despatch
which is the maximum time for Royal mail to Track and Trace your parcel.
The range is extensive and is being constantly
updated, therefore the Internet is the most efficient way
of providing you with an up-to-date catalogue. For this
reason we do not offer a printed version.
For service and support please email
or telephone sales on 01902 746879 or write to Acotis, Limes Court, Upper Green, Tettenhall, Wolverhampton, United Kingdom, WV6 8QJ. The sales
phone line is open from 9.30am-4.30pm GMT Monday to Saturday and calls are charged at standard rate.
Should you wish to make a comment or complaint about any of our products
or services, please email
or telephone sales on 01902 746879 or write to Acotis, Limes Court, Upper Green, Tettenhall, Wolverhampton, United Kingdom, WV6 8QJ.
Any complaints will be handled fairly, effectively and confidentially.
Acknowledgment will be within 3 working days, and we will endeavor to resolve
any problems as a matter of priority.
