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returning your goods |
| the date | 12/03/2010 |
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| order ref. e.g. (AC12345) | ||
| your name | ||
| your postcode | ||
| your email | ||
A. I want to return the following item(s) and require a refund
| product code | quantity | return code | other - details |
Return Code - please enter a valid return code above
| 1. too big | 4. too short | 7. arrived too late | 10. not what i ordered |
| 2. too small | 5. too heavy | 8. inappropriate | 11. unwanted gift |
| 3. too long | 6. arrived damaged | 9. not as expected | 12. faulty |
B. I want to exchange some item(s) for a different item / size
Product exchanges are currently not possible, but you do have the option of returning your products. In order to get another product, colour or size, you will have to place a new order on the website.
C. I want to exchange a faulty item for exactly the same item
| product code | |||
Please include any additional notes here
We hope you are pleased with your purchase, however if you wish to return part or all of your order please complete the online returns form www.acotis.co.uk/returns, and include it in your returned parcel. You should return your items within 14 days of receipt. Items should be returned in a re-saleable condition.
Applies to UK mainland orders only.
Our Full returns policy is available in the Terms and Conditions on the website.
Please note that it can take up to 2 weeks after dropping off your return at the post office for your refund to be processed. However, in many cases you will receive a refund more quickly. This 2 weeks period includes the transit time for us to receive your return at our warehouse, the time to inspect and process your return once we receive it, and the time it takes your bank to process the refund.
Due to hygiene reasons, earrings can only be exchanged or refunded if they are found to be faulty.
Returned items must be unworn, complete with all tags and labels, and in their original and resalable condition.
The purchaser is responsible for all costs associated with the return of products.
All returns should be sent by registered or certified mail and accepts no responsibility for loss or damage occurring in transit.
Acotis recommends Recorded or Special Delivery as a signature is required.
If a product is not defective or damaged and is not returned to us within 14 days and in the original unopened packaging, it may be returned to you at your cost. For all other items you will receive a Credit Note to use on this website.
Please note that when an item is being exchanged that no packaging will be sent with this item.
www.acotis.co.uk/returns